This operation is processed manually.
The final exchange rate is determined only after the order has been paid. An order is considered paid after the required amount of funds has been actually received and fully credited to the service or payment provider’s balance.
More information about network confirmations can be found here.
The rate displayed when creating an order is preliminary. The final exchange rate is determined after the payment has actually been received and the order processing has started. If the market rate changes significantly, the amount to be received may be recalculated according to the current market rate at the time of execution.
All transactions are subject to ongoing AML monitoring.
If suspicious activity is detected, a transaction may be suspended or blocked in accordance with the service’s AML policy. If necessary, the client may be asked to complete KYC/SoF procedures. A preliminary AML check of an address or transaction can be performed through BestChange before paying for the order.
The payout is made to the bank card specified by the client when creating the order. Payouts may be subject to restrictions and requirements imposed by the payment provider and the recipient’s bank.
Before creating an order, make sure that the specified bank card is supported by the payment provider and can receive transfers in Russian rubles. The payment provider may support cards issued by different banks and payment systems, including MIR, Visa, and Mastercard. Certain cards or BINs may be unavailable for payouts.
The average exchange processing time is 10 minutes to 5 hours.
In the event of technical difficulties on the side of payment systems or banks, the processing time may be extended up to 24 hours.
